ABU DHABI // Shakir Ahmed has a bit of trouble stringing together sentences in English.
Yet the 24-year-old native of Sri Lanka, a waiter at Cosi, a restaurant and cafe in Al Wahda Mall, passed his hygiene-training exam last year.
Still, the system is in need of improvement he said, and he did not seem surprised at the low success rate; he was one of only 38 per cent of restaurant staff taking the food-safety test in 2009 who passed it.
"I know friends, chefs and managers, who did it five times and they failed," said Mr Ahmed. "They say the main reason is ... they don't have [exams] in their mother tongue."
Tests and training were conducted in Arabic, English and Urdu.
English is important in the industry, Mr Ahmed said, but he believes it is only fair to accommodate other nationalities when conducting training and giving examinations.
Using pictures in training or examinations could help staff who understand correct procedures in passing a test in a language not their own, Mr Ahmed said.
It was also hard to retain information, he said, because training often ran seven consecutive hours.
Questions for staff in the multiple-choice test covered a wide range of topics, such as what temperature to keep goods in the kitchen and ways to maintain personal cleanliness.
Erwen Tiol, a Filipino waiter at a cafe in Al Wahda Mall, said he did not pass the exam although the questions were clear and most of them were covered in the training.
"The answer options were a bit confusing," he said. "For example, there was a question: what should not be placed in an oven? The options were plastic, plastic containers or vacuum bags, and a few other options that I don't remember."
Mr Tiol said he was still not sure what the correct answer was.
Mohammed Galal, an Egyptian, passed the test after several colleagues at Fuddruckers failed. "No one was taking it seriously," he said, adding that he and four other waiters paid more attention during training.
He said he believed those who did the exam in Arabic found it more complicated because the terms in Arabic are harder than in English.
A Filipina waitress was surprised that 62 per cent of those taking the test in 2009 failed to pass it. "It's not too hard. If language is the main problem then they can do something about it," she said.
The pass rate for food workers has declined steadily since last summer, when it reached a high of 55 per cent. That rate was as low as 10 per cent in the first two months the exams were introduced, but reached 38 per for the year. Just over 16,700 workers have gone through training so far in the capital, out of 42,000.
Workers who received hygiene training at their workplace had a higher pass rate, officials said.
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Power: 630hp
Torque: 850Nm
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Founder: Areej Selmi
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Sectors: Internet, e-commerce
Investments: Grants/private funding
How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
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Name: Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
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Three tips from La Perle's performers
1 The kind of water athletes drink is important. Gwilym Hooson, a 28-year-old British performer who is currently recovering from knee surgery, found that out when the company was still in Studio City, training for 12 hours a day. “The physio team was like: ‘Why is everyone getting cramps?’ And then they realised we had to add salt and sugar to the water,” he says.
2 A little chocolate is a good thing. “It’s emergency energy,” says Craig Paul Smith, La Perle’s head coach and former Cirque du Soleil performer, gesturing to an almost-empty open box of mini chocolate bars on his desk backstage.
3 Take chances, says Young, who has worked all over the world, including most recently at Dragone’s show in China. “Every time we go out of our comfort zone, we learn a lot about ourselves,” she says.
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Director: Laila Abbas
Starring: Yasmine Al Massri, Clara Khoury, Kamel El Basha, Ashraf Barhoum
Rating: 4/5
The specs
Engine: 2-litre or 3-litre 4Motion all-wheel-drive Power: 250Nm (2-litre); 340 (3-litre) Torque: 450Nm Transmission: 8-speed automatic Starting price: From Dh212,000 On sale: Now
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Some of Darwish's last words
"They see their tomorrows slipping out of their reach. And though it seems to them that everything outside this reality is heaven, yet they do not want to go to that heaven. They stay, because they are afflicted with hope." - Mahmoud Darwish, to attendees of the Palestine Festival of Literature, 2008
His life in brief: Born in a village near Galilee, he lived in exile for most of his life and started writing poetry after high school. He was arrested several times by Israel for what were deemed to be inciteful poems. Most of his work focused on the love and yearning for his homeland, and he was regarded the Palestinian poet of resistance. Over the course of his life, he published more than 30 poetry collections and books of prose, with his work translated into more than 20 languages. Many of his poems were set to music by Arab composers, most significantly Marcel Khalife. Darwish died on August 9, 2008 after undergoing heart surgery in the United States. He was later buried in Ramallah where a shrine was erected in his honour.
Tailors and retailers miss out on back-to-school rush
Tailors and retailers across the city said it was an ominous start to what is usually a busy season for sales.
With many parents opting to continue home learning for their children, the usual rush to buy school uniforms was muted this year.
“So far we have taken about 70 to 80 orders for items like shirts and trousers,” said Vikram Attrai, manager at Stallion Bespoke Tailors in Dubai.
“Last year in the same period we had about 200 orders and lots of demand.
“We custom fit uniform pieces and use materials such as cotton, wool and cashmere.
“Depending on size, a white shirt with logo is priced at about Dh100 to Dh150 and shorts, trousers, skirts and dresses cost between Dh150 to Dh250 a piece.”
A spokesman for Threads, a uniform shop based in Times Square Centre Dubai, said customer footfall had slowed down dramatically over the past few months.
“Now parents have the option to keep children doing online learning they don’t need uniforms so it has quietened down.”
Emergency phone numbers in the UAE
Estijaba – 8001717 – number to call to request coronavirus testing
Ministry of Health and Prevention – 80011111
Dubai Health Authority – 800342 – The number to book a free video or voice consultation with a doctor or connect to a local health centre
Emirates airline – 600555555
Etihad Airways – 600555666
Ambulance – 998
Knowledge and Human Development Authority – 8005432 ext. 4 for Covid-19 queries
COMPANY PROFILE
Name: HyperSpace
Started: 2020
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
Based: Dubai, UAE
Sector: Entertainment
Number of staff: 210
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
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KILLING OF QASSEM SULEIMANI
COMPANY PROFILE
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Total funding: Self funded
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