Coronavirus: how Abu Dhabi's largest mall is keeping shoppers safe after opening its doors


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Abu Dhabi's largest mall is putting safety first as it welcomes shoppers through its doors once more.

Yas Mall reopened last week as part of nationwide efforts to ease restrictions on trade and movement put in place to contain the spread of coronavirus.

Understandably It is not quite business as usual, however, as mall chiefs have implemented a raft of measures to protect the health of visitors and employees alike.

In line with government regulations, people aged over 60 and under 12 will not be allowed to enter the mall, which will operate at 30 per cent capacity for the time being.

Shoppers must wear gloves and masks and keep them on throughout the duration of their visit.

Members of the public can also make use of a sanitisation gateway positioned at the entrance of the mall.

Visitors are also asked to bring their own shopping bags and use cards rather than cash to purchase items.

All entrances are equipped with thermal cameras and those who record a temperature exceeding 38°c will be requested to return home.

As part of efforts to minimise health risks, lifts and escalators are sanitised every 20 minutes and all frequently used access or touch points - like door handles, trolleys and tissue dispensers - are sanitised after each use.

Touch screens - common in many large malls in the country to allow shoppers to navigate their way through the complex - are currently disabled.

All mall staff will wear gloves and masks at all times and check-out staff at stores and supermarkets must abide by a strict hygiene routine.

  • Escalators are cleaned every 20 minutes at Yas Mall as part of strict measures in place to combat Covid-19. All pictures by Victor Besa/The National
    Escalators are cleaned every 20 minutes at Yas Mall as part of strict measures in place to combat Covid-19. All pictures by Victor Besa/The National
  • Staff and shoppers must adhere to safety measures at Yas Mall
    Staff and shoppers must adhere to safety measures at Yas Mall
  • Yas Mall opened its doors again earlier this month after a shutdown period due to the coronavirus pandemic
    Yas Mall opened its doors again earlier this month after a shutdown period due to the coronavirus pandemic
  • Paul's Cafe workers happy to be back at work. (L-R) Donabelle Bote, Elcon Mabarejes and Ellis Jamisola.
    Paul's Cafe workers happy to be back at work. (L-R) Donabelle Bote, Elcon Mabarejes and Ellis Jamisola.
  • Yas Mall will be open from noon to 9pm during Ramadan
    Yas Mall will be open from noon to 9pm during Ramadan
  • Yas Mall is operating at 30 per cent capacity in order to limit health risks to the public
    Yas Mall is operating at 30 per cent capacity in order to limit health risks to the public
  • A cashier wears a face mask and gloves in line with government measures to protect the public
    A cashier wears a face mask and gloves in line with government measures to protect the public
  • A security worke carries out a check on a visitor at Yas Mall
    A security worke carries out a check on a visitor at Yas Mall
  • Malls across the UAE have been allowed to reopen as long as they comply with health and safety measures
    Malls across the UAE have been allowed to reopen as long as they comply with health and safety measures
  • Yas Mall is one of a number of shopping centres which have reopened in line with a government strategy to ease restrictions on trade and travel
    Yas Mall is one of a number of shopping centres which have reopened in line with a government strategy to ease restrictions on trade and travel
  • Shoppers venture out to Yas Mall on Saturday
    Shoppers venture out to Yas Mall on Saturday
  • Shoppers must still abide by social distancing practices while in the mall and wear masks and gloves
    Shoppers must still abide by social distancing practices while in the mall and wear masks and gloves

They will have their temperature checked every two hours as part of rigorous safety procedures.

Security staff will be tasked with ensuring social distancing practices are adhered to.

Restaurant's and the malls food court are open but are operating at 30 per cent capacity.

Only two people can sit at tables positioned 2.5 metres apart.

Opening hours during Ramadan will be 12pm to 9pm to avoid overlapping with disinfection hours that last from 10pm to 6am. Supermarkets and pharmacies – which can be visited in cases of absolute necessity during the disinfection period – will open from 9am to midnight.

“Malls will operate at a limited customer capacity of 30 per cent, reduced parking space and revised food and beverage operations,” said Aldar Properties, which manages the mall.