DUBAI // Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, has invited local and regional governments to join a star-rating system for customer-service centres.
Launched last week, the initiative is intended to bring about a major leap in the efficiency of Government services in line with global standards.
The system will be obligatory and will be applied to 400 federal government-service centres that will be classified from 2 to 7 stars based on quality and speed of service, with assessment carried out by external auditors.
The Minister of Cabinet Affairs, Mohammed Abdullah Al Gergawi, said the Government had received several inquiries about the project from other nations already, so directives have been issued by Sheikh Mohammed to promptly provide all the detailed manuals, guidelines, assessment handbooks and technical support to all local UAE authorities and those in other countries.
The project contains many technical details related to service-quality assessment, customer-relations management, human resources and technical applications and all patents and copyrights are officially registered for the UAE Federal Government and approved by the Arab League as standardised specifications for customer services.
The aim is to adopt the same standards and practices used in the private sector, achieving transparency and creating a competitive environment for services centres.
So far, 75 Government-services centres have been evaluated. The classification is based on a comprehensive and integrated operational-evaluation process. By the end of each evaluation, the centre receives detailed recommendations to improve and enhance its services in eight standards: strategic alignment; customer centricity; services; service delivery channels; customer experience; service efficiency and innovation; people; and technology.
newsdesk@thenational.ae
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COMPANY PROFILE
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Total funding: Self funded
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BEETLEJUICE BEETLEJUICE
Starring: Winona Ryder, Michael Keaton, Jenny Ortega
Director: Tim Burton
Rating: 3/5
Greatest of All Time
Starring: Vijay, Sneha, Prashanth, Prabhu Deva, Mohan
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Our legal consultant
Name: Dr Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
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The specs
Engine: 1.5-litre 4-cylinder petrol
Power: 154bhp
Torque: 250Nm
Transmission: 7-speed automatic with 8-speed sports option
Price: From Dh79,600
On sale: Now
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Starring: Kareena Kapoor Khan, Ash Tandon, Prabhleen Sandhu
Director: Hansal Mehta
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The BIO:
He became the first Emirati to climb Mount Everest in 2011, from the south section in Nepal
He ascended Mount Everest the next year from the more treacherous north Tibetan side
By 2015, he had completed the Explorers Grand Slam
Last year, he conquered K2, the world’s second-highest mountain located on the Pakistan-Chinese border
He carries dried camel meat, dried dates and a wheat mixture for the final summit push
His new goal is to climb 14 peaks that are more than 8,000 metres above sea level
ASHES SCHEDULE
First Test
November 23-27 (The Gabba, Brisbane)
Second Test
December 2-6 (Adelaide Oval, Adelaide)
Third Test
December 14-18 (Waca Ground, Perth)
Fourth Test
December 26-30 (Melbourne Cricket Ground, Melbourne)
Fifth Test
January 4-8, 2018 (Sydney Cricket Ground, Sydney)
KYLIAN MBAPPE 2016/17 STATS
Ligue 1: Appearances - 29, Goals - 15, Assists - 8
UCL: Appearances - 9, Goals - 6
French Cup: Appearances - 3, Goals - 3
France U19: Appearances - 5, Goals - 5, Assists - 1