Fewa begins phasing out water meters

A total of 200,000 meters are expected to be replaced across Fewa-controlled areas - 60,000 customers in RAK and 140,000 in other areas.

RAS AL KHAIMAH // The Federal Electricity and Water Authority has replaced 40,000 water meters with smart meters as part of phase one of a four-year upgrade plan.

A total of 200,000 meters are expected to be replaced across Fewa-controlled areas as part of the plan to upgrade to highly accurate ultra-sonic smart meters that allow remote readings. The plan will affect 60,000 customers in RAK and 140,000 in other areas that use Fewa.

Mohamad Saleh, director general of Fewa, said that if any new meter proved to be faulty, the bill would be waived and that any erroneous readings would lead to an immediate inspection.

Technicians will inspect all meters using sophisticated lab equipment and bills will be formulated by comparing the lab results with past average consumption and the nature of use, The National’s Arabic sister paper, Al Ittihad, reported.

Reports of excessive bills from complaining residents has led to calls for a quick replacement of meters.