Abu Dhabi police handled 38,000 emergency calls over Eid Al Adha holiday

The calls came in from different regions of the emirate including Abu Dhabi city, Al Ain and Dhafra

Abu Dhabi police received 38,000 emergency calls over the Eid Al Adha holiday.

Abu Dhabi Police received 38,000 emergency 999 calls during the Eid Al Adha holiday.

The calls were from different regions of the emirate, including Abu Dhabi city, Al Ain and Dhafra.

The majority of the phone calls were from people seeking help for minor traffic accidents, traffic jams and some home emergency cases, officials said.

The private and public sectors' Eid holiday ran from July 19 to July 22.

“We provided the best services to the community,” said Brigadier Nasser Al Maskari, head of operations at the force’s command and control centre.

“We co-ordinated with other local authorities to reach out to all emergencies as soon as possible.”

Phone lines were open round-the-clock, with extra staff on duty to cater for the busy holiday period.

Brig Al Maskari said members of the community should “not hesitate to contact emergency number 999” if they face an emergency at any time.

On Thursday, Dubai Police figures showed the 999 emergency number received about 1.2 million calls during the second quarter of 2021.

The average time for police to reach “extreme emergency scenes” was only 2.33 minutes, compared with a targeted response time of six minutes.

For emergency cases where a target of 15 minutes was in place, officers were able to reach an incident scene within 10.17 minutes.