Have you ever heard it said "but I did everything that you asked"?
This is a classic comment by someone who tries to complete the bare minimum. But a leader may only offer a performance rating of three out of five, and definitely not a top rating of five.
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Perhaps this common scenario rings true in your experience as a leader.
During performance management review time - which is happening now in many organisations - you may be faced with an employee, or many, where you disagree about their self-assessment. What are you to do?
Here is the typical experience: a leader is struggling to decide between giving an employee what he feels is a deserved two out of five - because the employee did not quite deliver to expectation - or to give a three, because he did work hard, extra hard, and the leader wants the effort rewarded. What rating would you give? Many leaders go ahead and give the generous three.
But this is when the real problem occurs, because in the performance review, the leader discovers that the employee's self-assessment is a five. Instantly, the emotions flare as the confusion sets in, leaving the leader wondering "how in the world can you justify this?"
There may be a common explanation for this emotive performance confusion.
Across the region, there is grave confusion over what performance means. In practice, four different performance orientations have been identified: competition; quality; completion; and ascription.
When you hear a leader or a business make reference to being number one, or the best, it is clear the performance orientation is competition. People who practice this approach are obsessed with beating someone else.
Closely related, but significantly different, is the quality orientation. Here the focus is on being the best you can be. It is not about beating someone else, but on improving personal quality time and time again.
The quality orientation is very present in emerging market leaders who were pushed by their parents to excel in school so they could get into a good university and subsequently secure a good job.
Completion is drastically different from the previous two. In completion, the performance concept is to do exactly what was asked. It is more about finishing a task rather than concern for quality or towards beating anyone else. This is represented in agriculture, rural and cottage-industry backgrounds, where performance is often managed in time.
When there is a recognisable bias on the title, business card, office location, and other outward symbols, it is an indicator of the ascription orientation.
Ascription can be summarised as what you can brag about over coffee or even more importantly what your father would brag about. This is prevalent in honour-and-shame cultures.
The performance conflict in the workforce is typically between a leader who either has a competition or quality orientation and employees adhering to completion or potentially ascription.
This begins to explain the widespread frustration over performance rating variance.
With this understanding, you are positioned to be able to mature your employees' performance orientation, which should result in performance improvement.
Tommy Weir is an authority on fast-growth and emerging market leadership, author of The CEO Shift and the managing director of the Emerging Markets Leadership Centre
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if you go
The flights
Emirates flies to Delhi with fares starting from around Dh760 return, while Etihad fares cost about Dh783 return. From Delhi, there are connecting flights to Lucknow.
Where to stay
It is advisable to stay in Lucknow and make a day trip to Kannauj. A stay at the Lebua Lucknow hotel, a traditional Lucknowi mansion, is recommended. Prices start from Dh300 per night (excluding taxes).
The%20Kitchen
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'Gehraiyaan'
Director:Shakun Batra
Stars:Deepika Padukone, Siddhant Chaturvedi, Ananya Panday, Dhairya Karwa
Rating: 4/5
The specs
Engine: 1.5-litre 4-cylinder petrol
Power: 154bhp
Torque: 250Nm
Transmission: 7-speed automatic with 8-speed sports option
Price: From Dh79,600
On sale: Now
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The specs
Engine: 3.8-litre twin-turbo flat-six
Power: 650hp at 6,750rpm
Torque: 800Nm from 2,500-4,000rpm
Transmission: 8-speed dual-clutch auto
Fuel consumption: 11.12L/100km
Price: From Dh796,600
On sale: now
COMPANY PROFILE
Name: Almnssa
Started: August 2020
Founder: Areej Selmi
Based: Gaza
Sectors: Internet, e-commerce
Investments: Grants/private funding
Company%20profile
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Jigra
Starring: Alia Bhatt, Vedang Raina, Manoj Pahwa, Harsh Singh
Retail gloom
Online grocer Ocado revealed retail sales fell 5.7 per cen in its first quarter as customers switched back to pre-pandemic shopping patterns.
It was a tough comparison from a year earlier, when the UK was in lockdown, but on a two-year basis its retail division, a joint venture with Marks&Spencer, rose 31.7 per cent over the quarter.
The group added that a 15 per cent drop in customer basket size offset an 11.6. per cent rise in the number of customer transactions.
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Greenheart Organic Farms
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www.greenheartuae.com
Modibodi
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www.modibodi.ae
The Good Karma Co
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www.instagram.com/thegoodkarmaco
Re:told
One Dubai boutique, Re:told, is taking second-hand garments and selling them on at a fraction of the price, helping to cut back on the hundreds of thousands of tonnes of clothes thrown into landfills each year.
www.shopretold.com
Lush
Lush provides products such as shampoo and conditioner as package-free bars with reusable tins to store.
www.mena.lush.com
Bubble Bro
Offering filtered, still and sparkling water on tap, Bubble Bro is attempting to ensure we don’t produce plastic or glass waste. Founded in 2017 by Adel Abu-Aysha, the company is on track to exceeding its target of saving one million bottles by the end of the year.
www.bubble-bro.com
Coethical
This company offers refillable, eco-friendly home cleaning and hygiene products that are all biodegradable, free of chemicals and certifiably not tested on animals.
www.instagram.com/coethical
Eggs & Soldiers
This bricks-and-mortar shop and e-store, founded by a Dubai mum-of-four, is the place to go for all manner of family products – from reusable cloth diapers to organic skincare and sustainable toys.
www.eggsnsoldiers.com
Moon Music
Artist: Coldplay
Label: Parlophone/Atlantic
Number of tracks: 10
Rating: 3/5
Our legal consultant
Name: Dr Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
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