Generation Start-up: 360vuz offers a front seat to a virtual reality future

The app recently recorded 300% growth in users and raised $5.8 million for expansion

Khaled Zaataah founded 360vuz in 2017. The app now has 4 million users, mostly from Saudi Arabia, followed by the UAE and US. Photo courtesy 360vuz

With the Covid-19 crisis leading to event cancellations, travel bans and lockdowns around the world over the past few months, it is no surprise people have been looking for virtual experiences while staying at home. 
One of the popular videos on virtual reality mobile app 360vuz – short for 360-degree "views" – recently has been footage of China, taken one week before coronavirus lockdown. Users can also 'travel' to Sao Paulo in Brazil, Tokyo, Dubai or even Mars.
"We have seen a huge increase in demand for travel experiences, basically because many people cannot travel right now," says Khaled Zaatarah, founder and chief executive of 360vuz.

However, it isn’t just travel people are craving. The app, which offers live streams and recorded videos of events and experiences in everything from entertainment to sports, has seen its users grow threefold between mid-March and mid-April.

“Especially with the current situation with Covid-19, we believe that now, more than ever, people want to be virtually present in different experiences … so it’s the perfect time for us to come in and support these different industries,” Mr Zaatarah says.

Although some restrictions and curfews are slowly being lifted in countries worldwide, 360vuz gives a glimpse of the near future where sports events are held without fans, celebrity classes are available online and “backstage passes” take on a different meaning.

Founded in January 2017, the start-up removes the constraints of “time, travel and access”, says Mr Zaatarah.

Even before the current crisis, 360vuz recorded a year-on-year increase of over 570 per cent in users in 2019.

It also recently raised $5.8 million (Dh21.3m) in a series A round to further develop its technology and scale the business, taking total funding to $7m.

With headquarters in Dubai, and offices in Los Angeles and Riyadh, 360vuz is looking to expand to Asia this year. 
Investors include Abu Dhabi's Shorooq Partners, KBW Ventures, Vision Ventures, Hala Ventures, Silicon Valley's 500Startups, Plug and Play, Careem co-founder Magnus Olsson, Jabbar Internet Group chief executive Samih Toukan and former Facebook regional managing director Jonathan Labin.

“We believe the media and entertainment sector is bound for innovation as consumer behaviour shifts to on-demand services with strong appetite for more immersive experiences,” says Shane Shin, founding managing partner of lead investor Shorooq Partners.

Augmented reality (AR) and virtual reality (VR) are expected to contribute $1.5 trillion to the global economy by 2030, according to PwC. 
Platforms that broadcast live events in virtual reality include California-based NextVR, founded in 2009 and reportedly acquired by Apple for $100m last month. Others include Wave (formerly TheWaveVR) and MelodyVR, which focus on music concerts. 
Users can experience events either through their mobiles or with VR headsets through Oculus, a pioneer in the VR space that was bought by Facebook for $2.3bn in 2014.

360vuz also has the option of use with a VR headset for the full experience or directly from their smartphone to "have a bigger target audience", says Mr Zaatarah. 
Some of the content is free, such as the travel videos and "anything that is open to the public", Mr Zaatarah says, but there is a membership charge for "anything that is either very hard to access or ticketed". 
Vuz Plus, which also includes the benefit of no ads, is $8.4 per month, $24 for three months and $60 on a yearly basis.
The app currently has over 4 million users, 20 per cent of which are paid subscribers. "Currently most of them are from Saudi Arabia and then a big portion from UAE and next from US," Mr Zaatarah says. "[Recently] we've seen a big uplift from Asia, specifically from China."
Possible destinations for Asia expansion this year include China, due to its huge population and technological innovations, or South Korea, home of the globally popular musical genre K-Pop, says Mr Zaatarah.

Of the start-up's 21 employees, 70 per cent are based in Dubai. However, 360vuz also hires "teleporters" who cover live events, most of whom are in LA as an entertainment capital. 
Among the events featured with "exclusive" access are the Oscars, the Emmy Awards and LA Fashion Week. Regional content includes Middle East Film & Comic Con, the Dubai Jazz Festival and Riyadh Season.

The app also offers celebrity interviews, masterclasses and behind-the-scenes footage. 
"You feel that you're virtually present with our immersive video technology. You're the director of the show," says Mr Zaatarah. "You see the full authenticity of the location or the experience or the event."
In the current environment, 360vuz is evaluating how to adapt as events with large audiences are postponed or cancelled, such as National Basketball Association games, the Premier League and the Tokyo Olympics. 
"Some sports events, for example, will continue but without an audience, so we would help in bringing a virtual audience digitally," he says. "It's the time for us to now step in and to innovate more and to give users more of what they want to see."

Q&A: Khaled Zaatarah, 360vuz founder and chief executive

What company do you wish you had started?

Probably Facebook. Facebook has been able to connect the world … and this is what we want to try to achieve as well. And also Snapchat. Both have done something to make people feel closer to each other and feel that they’re together in some way.

What have you learnt in the process of launching your start-up?

The number one thing is never lose hope, always believe in yourself and your idea. Keep on striving, keep on innovating. You’ll find so many people and hurdles you’ll face in your way, and if you don’t have that passion, you might give up. What’s important as well is to find the right people to keep on supporting you.

What’s your next big dream to make happen?

To really help people in underdeveloped markets have a better life and have a better experience, either with communication or learning. It’s very hard to open so many schools in underdeveloped markets, but maybe you can open virtual schools. This is what my next dream would be: how can I help children in underdeveloped markets virtually learn? We are a technology company and the 360vuz app as a product can have multiple verticals added to it.

What would be a big milestone for 360vuz?

A big milestone is for us to be able to really expand into the Asian market, US market and European market to another level. And to have over 50 million users using our platform in the next couple of years.