Apple issues iPhone 11 recall in UAE due to screen problem

Users can have their device fixed for free - if eligible

The iPhone 11 was one of the most Googled things in the world in 2019. Pawan Singh / The National

Apple has issued a recall for iPhone 11 devices in the UAE due to a touchscreen problem.

The company has started a "Display Module Replacement Program" and invited smartphone users across the emirates to see if their device is eligible via the Apple website.

"Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020," it wrote in a support message on its site.

Users can input their device's serial number to check if it is part of the recall.

Apple noted that only the iPhone 11 is part of the replacement scheme.

It added that any damage "which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service".

Users who have already paid for a repair for the touch issue can request a refund, Apple said.

iPhone biggest selling smartphone

Apple crossed 1.65 billion active devices globally during the first quarter. iPhones accounted for over 1 billion of those devices.

The iPhone 11 was the biggest selling smartphone during the first three quarters of 2020, data from industry watchers Omdia, Canalys and IDC showed.

The tech giant is working on an iPhone with a foldable screen, similar to Samsung's Fold, according to reports.

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