Middle East SMEs missing out on trade without online presence



Small and medium enterprises (SMEs) in the UAE, Saudi Arabia and Egypt are missing out on a huge opportunity in tapping online commerce, a study conducted by Google showed.

The UAE is the regional leader with 18 per cent of SMEs having an online presence, followed by 15 per cent in Saudi Arabia and just 7 per cent in Egypt, according to the research.

Companies with fewer than 250 employees are termed as SMEs.

The study goes against internet user data that show smartphone penetration is the highest in the world in the UAE at 74 per cent and more people watch YouTube in Saudi Arabia than anywhere else on the planet.

“The business side of the equation does not follow the argument,” said Tarek Abdalla, the head of marketing at Google in Mena. “While the digital advertising market is growing really fast – it went from 1 per cent of total advertising spend four years ago to 6 per cent at the latest reading – it’s still low compared with Europe, which averages 40 per cent of spend on digital. For SMEs budget is tight, so the choice of channel to advertise is key, but a lot of SMEs are turning to a media that cannot be measured such as print or outdoor.”

The research showed that 92 per cent of SMEs in the UAE did not understand how being on the web could help them grow their business, with more than two thirds in the region not considering having a website.

In sharp contrast, Cleartrip, a UAE-based online travel agency, claims the return on investment from its online advertising versus traditional advertising could not be more different.

“Our mobile ad campaign saw a 45 per cent increase in bookings generated over the phone through call centres and a 61 per cent increase in calls handled just in the UAE and Saudi Arabia,” said Hijazi Natsheh, the deputy general manager of Cleartrip.

“Online advertising data is something you can measure and make decisions based on it. All our performance-based marketing activities are based on online data. Our offline activity is more about branding, like putting a billboard on Sheikh Zayed Road, just to build our brand.”

Online advertising is currently at 6 per cent of the total advertising spend in the Mena region, according to the Arab Media Outlook. However, internet users in the region are expected to reach 141 million by end of the year, representing more than 35 per cent of the population.

Google says the challenge for the region’s SMEs is to realise that the sprawl of the internet. And the stretch of logistics companies means they are now fighting global companies who have a strong and growing web presence. SMEs without online visibility are that much smaller.

In another related development, Google this week said that it would lower prices on cloud services as it looks to take on IBM, Microsoft and Amazon in the intensifying battle of supplying internet services for corporations.

ascott@thenational.ae

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

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How to get there: Emirates currently flies from Dubai to Orlando five times a week.
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If you go

Flight connections to Ulaanbaatar are available through a variety of hubs, including Seoul and Beijing, with airlines including Mongolian Airlines and Korean Air. While some nationalities, such as Americans, don’t need a tourist visa for Mongolia, others, including UAE citizens, can obtain a visa on arrival, while others including UK citizens, need to obtain a visa in advance. Contact the Mongolian Embassy in the UAE for more information.

Nomadic Road offers expedition-style trips to Mongolia in January and August, and other destinations during most other months. Its nine-day August 2020 Mongolia trip will cost from $5,250 per person based on two sharing, including airport transfers, two nights’ hotel accommodation in Ulaanbaatar, vehicle rental, fuel, third party vehicle liability insurance, the services of a guide and support team, accommodation, food and entrance fees; nomadicroad.com

A fully guided three-day, two-night itinerary at Three Camel Lodge costs from $2,420 per person based on two sharing, including airport transfers, accommodation, meals and excursions including the Yol Valley and Flaming Cliffs. A return internal flight from Ulaanbaatar to Dalanzadgad costs $300 per person and the flight takes 90 minutes each way; threecamellodge.com