Authenticity and honesty are the keys to a leader creating a workplace of dreams, according to two London Business School professors.
Gareth Jones and Rob Goffee are the authors of the Why Should Anyone Work Here?, published last month, the follow-up to their hugely successful 2006 management book Why Should Anyone Be Led By You?
In their latest work, the authors identify six traits to create the workplace of dreams: Difference – let people be themselves; Radical honesty – communicate what’s really going on; Extra value – magnify people’s strengths to encourage high performance; Authenticity – encourage staff to be real and bring out the best in themselves; Meaning – create satisfying work that they see contributing to the organisation; and Simple rules – have clear company rules that make sense. Taken together, they form the acronym Dreams.
The British authors say this framework is especially important in the Middle East, where workforces are made up of culturally diverse staff. Jones, a fellow of executive education at London Business School and visiting professor at IE Business School, expands on the six basics.
Gareth, you advise businesses to be authentic, but how can they be, with so much pressure from markets and shareholders?
If you look at companies such as Deutsche Post, which went through weeks of strikes this summer over working hours, or Northern Rock – the first bank in the United Kingdom to face a run on it in 150 years after asking the Bank of England for a loan during the run-up to the 2008 financial crisis), you will see that businesses can’t afford to be inauthentic. If corporations are not authentic, we fall out of love with them.
Radical honesty – surely that’s tough to achieve without giving away your game plan?
Begin with the hypothesis that you should tell the truth, because in a world of social media, the truth will out. You do have to be pragmatic. There are things companies should not share if they compromise intellectual property or give an advantage to competitors. The Danish pharmaceutical brand Novo Nordisk tries to be transparent and responsible – and its leader, Lars Sørensen, has just been named the best-performing chief executive of the year by the Harvard Business Review.
If companies embrace strength, should they dispense with developmental areas in reviews?
Ultimately, make the best better and your weakest better. Not all weaknesses are equal – it’s a fatal flaw for a financial director to not be able to balance a sheet. But some are remedial. I’m taking tennis lessons, for instance. My ambition is to become 20 per cent better at tennis, not 100 per cent.
What are your top tips for Middle East businesses to keep the rules simple?
This is the hardest challenge for all Dreams organisations worldwide. We live in a globalised world and all firms – particularly big companies – are now judged by globalised standards. When you make a mistake, you must resist the temptation to create a new rule. For existing rules, do the people who have to enforce them understand them? Bureaucracy is bad when people ask “why?” and are told “because that’s what the rule says”.
What about the role of Human Resources?
I’m a former HR director myself, twice over – at PolyGram and the BBC. HR is often known as the Department of Rules, of what you can’t do. HR must recruit well. Building human capital and adding value, to make staff more employable, makes organisations likely to succeed in the future. McDonald’s recruits largely unskilled, young staff and makes a phenomenal investment over 12 to 18 months in their numeracy, literacy and team-building. Sensible banks are realising we are not going back to the world before 2008, and there are new players such as PayPal, so they have to be in the business of renewing and developing skills. This is not a “nice to have” issue, it’s a business imperative.
How do Middle East companies make diversity an advantage?
Creativity increases with diversity and declines with sameness. The diversity agenda is not restricted to science and media, either – it’s across the board, including utilities, oil and transport. The world is changing so fast that if you don’t innovate, you’re dead.
What can a business leader do tomorrow to be better?
First, be consistent with both words and deeds – don’t let a gap open between what you say and do. Second, ensure you bring the “essential you” to all your roles. I’m a husband, a father, a tennis player, an author, a consultant, a professor. I hope people say they recognise Gareth in all those roles. Finally, be comfortable with your origins – what made you who you are. That’s the dictionary definition of authenticity: “of undisputed origins”. You can change the future but you can’t change the past.
business@thenational.ae
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KYLIAN MBAPPE 2016/17 STATS
Ligue 1: Appearances - 29, Goals - 15, Assists - 8
UCL: Appearances - 9, Goals - 6
French Cup: Appearances - 3, Goals - 3
France U19: Appearances - 5, Goals - 5, Assists - 1
EA Sports FC 25
Developer: EA Vancouver, EA Romania
Publisher: EA Sports
Consoles: Nintendo Switch, PlayStation 4&5, Xbox One and Xbox Series X/S
Rating: 3.5/5
Company%20Profile
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Company%20Profile
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Scotland v Ireland:
Scotland (15-1): Stuart Hogg; Tommy Seymour, Huw Jones, Sam Johnson, Sean Maitland; Finn Russell, Greig Laidlaw (capt); Josh Strauss, James Ritchie, Ryan Wilson; Jonny Gray, Grant Gilchrist; Simon Berghan, Stuart McInally, Allan Dell
Replacements: Fraser Brown, Jamie Bhatti, D'arcy Rae, Ben Toolis, Rob Harley, Ali Price, Pete Horne, Blair Kinghorn
Coach: Gregor Townsend (SCO)
Ireland (15-1): Rob Kearney; Keith Earls, Chris Farrell, Bundee Aki, Jacob Stockdale; Jonathan Sexton, Conor Murray; Jack Conan, Sean O'Brien, Peter O'Mahony; James Ryan, Quinn Roux; Tadhg Furlong, Rory Best (capt), Cian Healy
Replacements: Sean Cronin, Dave Kilcoyne, Andrew Porter, Ultan Dillane, Josh van der Flier, John Cooney, Joey Carbery, Jordan Larmour
Coach: Joe Schmidt (NZL)
Day 4, Dubai Test: At a glance
Moment of the day Lahiru Gamage appeared to have been hard done by when he had his dismissal of Sami Aslam chalked off for a no-ball. Replays suggested he had not overstepped. No matter. Two balls later, the exact same combination – Gamage the bowler and Kusal Mendis at second slip – combined again to send Aslam back.
Stat of the day Haris Sohail took three wickets for one run in the only over he bowled, to end the Sri Lanka second innings in a hurry. That was as many as he had managed in total in his 10-year, 58-match first-class career to date. It was also the first time a bowler had taken three wickets having bowled just one over in an innings in Tests.
The verdict Just 119 more and with five wickets remaining seems like a perfectly attainable target for Pakistan. Factor in the fact the pitch is worn, is turning prodigiously, and that Sri Lanka’s seam bowlers have also been finding the strip to their liking, it is apparent the task is still a tough one. Still, though, thanks to Asad Shafiq and Sarfraz Ahmed, it is possible.
The specs: 2018 Audi R8 V10 RWS
Price: base / as tested: From Dh632,225
Engine: 5.2-litre V10
Gearbox: Seven-speed automatic
Power: 540hp @ 8,250rpm
Torque: 540Nm @ 6,500rpm
Fuel economy, combined: 12.4L / 100km
Company%20Profile
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Info
What: 11th edition of the Mubadala World Tennis Championship
When: December 27-29, 2018
Confirmed: men: Novak Djokovic, Rafael Nadal, Kevin Anderson, Dominic Thiem, Hyeon Chung, Karen Khachanov; women: Venus Williams
Tickets: www.ticketmaster.ae, Virgin megastores or call 800 86 823
COMPANY%20PROFILE
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THE SPECS
Aston Martin Rapide AMR
Engine: 6.0-litre V12
Transmission: Touchtronic III eight-speed automatic
Power: 595bhp
Torque: 630Nm
Price: Dh999,563
The specs
Engine: four-litre V6 and 3.5-litre V6 twin-turbo
Transmission: six-speed and 10-speed
Power: 271 and 409 horsepower
Torque: 385 and 650Nm
Price: from Dh229,900 to Dh355,000
The biog
Siblings: five brothers and one sister
Education: Bachelors in Political Science at the University of Minnesota
Interests: Swimming, tennis and the gym
Favourite place: UAE
Favourite packet food on the trip: pasta primavera
What he did to pass the time during the trip: listen to audio books
SPEC%20SHEET%3A%20APPLE%20IPHONE%2015%20PRO%20MAX
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WISH
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Five expert hiking tips
- Always check the weather forecast before setting off
- Make sure you have plenty of water
- Set off early to avoid sudden weather changes in the afternoon
- Wear appropriate clothing and footwear
- Take your litter home with you
A cheaper choice
Vanuatu: $130,000
Why on earth pick Vanuatu? Easy. The South Pacific country has no income tax, wealth tax, capital gains or inheritance tax. And in 2015, when it was hit by Cyclone Pam, it signed an agreement with the EU that gave it some serious passport power.
Cost: A minimum investment of $130,000 for a family of up to four, plus $25,000 in fees.
Criteria: Applicants must have a minimum net worth of $250,000. The process take six to eight weeks, after which the investor must travel to Vanuatu or Hong Kong to take the oath of allegiance. Citizenship and passport are normally provided on the same day.
Benefits: No tax, no restrictions on dual citizenship, no requirement to visit or reside to retain a passport. Visa-free access to 129 countries.
Results
5pm: Wathba Stallions Cup Maiden (PA) Dh 70,000 (Dirt) 1,000m, Winner: Hazeem Al Raed, Antonio Fresu (jockey), Ahmed Al Shemaili (trainer)
5.30pm: Handicap (PA) Dh 85,000 (D) 1,000m, Winner: Ghazwan Al Khalediah, Hugo Lebouc, Helal Al Alawi
6pm: Maiden (PA) Dh 70,000 (D) 1,400m, Winner: Dinar Al Khalediah, Patrick Cosgrave, Helal Al Alawi.
6.30pm: Handicap (TB) Dh 70,000 (D) 1,600m, Winner: Faith And Fortune, Sandro Paiva, Ali Rashid Al Raihe.
7pm: Maiden (PA) Dh 70,000 (D) 1,600m, Winner: Only Smoke, Bernardo Pinheiro, Abdallah Al Hammadi.
7.30pm: Handicap (PA) Dh 70,000 (D) 1,600m, Winner: AF Ramz, Saif Al Balushi, Khalifa Al Neyadi.
8pm: Maiden (PA) Dh 70,000 (D) 2,000m, Winner: AF Mass, Tadhg O’Shea, Ernst Oertel.
Other must-tries
Tomato and walnut salad
A lesson in simple, seasonal eating. Wedges of tomato, chunks of cucumber, thinly sliced red onion, coriander or parsley leaves, and perhaps some fresh dill are drizzled with a crushed walnut and garlic dressing. Do consider yourself warned: if you eat this salad in Georgia during the summer months, the tomatoes will be so ripe and flavourful that every tomato you eat from that day forth will taste lacklustre in comparison.
Badrijani nigvzit
A delicious vegetarian snack or starter. It consists of thinly sliced, fried then cooled aubergine smothered with a thick and creamy walnut sauce and folded or rolled. Take note, even though it seems like you should be able to pick these morsels up with your hands, they’re not as durable as they look. A knife and fork is the way to go.
Pkhali
This healthy little dish (a nice antidote to the khachapuri) is usually made with steamed then chopped cabbage, spinach, beetroot or green beans, combined with walnuts, garlic and herbs to make a vegetable pâté or paste. The mix is then often formed into rounds, chilled in the fridge and topped with pomegranate seeds before being served.
COMPANY PROFILE
Name: HyperSpace
Started: 2020
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
Based: Dubai, UAE
Sector: Entertainment
Number of staff: 210
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
The specs
Engine: 3.8-litre, twin-turbo V8
Transmission: eight-speed automatic
Power: 582bhp
Torque: 730Nm
Price: Dh649,000
On sale: now
WIDE%20VIEW
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The specs
Engine: Direct injection 4-cylinder 1.4-litre
Power: 150hp
Torque: 250Nm
Price: From Dh139,000
On sale: Now
The Gentlemen
Director: Guy Ritchie
Stars: Colin Farrell, Hugh Grant
Three out of five stars
COMPANY%20PROFILE%20
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COMPANY%20PROFILE%3A
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SPECS
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Company%20Profile
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