My Etisalat bill for June had a charge of Dh414.68 under the "Others" section. When I checked with Etisalat, they said I had exceeded the monthly data limit. I had subscribed to a BlackBerry Limited package in June of this year, but I never received a notification that I had exceeded the data limit and that additional charges would be applied. I am aware that Etisalat informs a customer if they are close to exceeding their monthly data limit, so I believe I have been wrongly charged. BSM, Dubai
I contacted Etisalat on behalf of the reader and action was taken promptly. BSM received a telephone call from Etisalat acknowledging the error and they have credited Dh432.57 to his account. Should he wish to do so, BSM can alter the settings for his phone package and he has options to disconnect the data service once he reaches a specified limit. More information can be found on the Etisalat website.
Keren Bobker is an independent financial adviser with Holborn Assets in Dubai. Contact her at keren@holbornassets.com
How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
The specs
Engine: 3.8-litre, twin-turbo V8
Transmission: eight-speed automatic
Power: 582bhp
Torque: 730Nm
Price: Dh649,000
On sale: now
Moon Music
Artist: Coldplay
Label: Parlophone/Atlantic
Number of tracks: 10
Rating: 3/5
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