Tamm launches Abu Dhabi Pay to offer digital payment solutions for government services

The digital platform provides customers with a range of government services through a single point of access

Officials of various Abu Dhabi government entities interacting with each other during the virtual launch of Abu Dhabi Pay. Courtesy Tamm

Tamm, the Abu Dhabi government services ecosystem, launched a digital platform Abu Dhabi Pay to offer secure and standardised methods of online payments in the emirate.

Abu Dhabi Pay also offers features such as payment processing, reconciliation and settlement, reports and audit and one payment for several settlements.

This new service will facilitate a “seamless and hassle-free access to all government services”, Ali Rashid Al Ketbi, chairman of the Department of Government Support, said in a statement on Monday.

It is an “essential step forward in the efforts made by all parties to strengthen Abu Dhabi's position and leadership regionally and globally” in the field of digital government, he added.

Established in October last year, the Department of Government Support includes the Abu Dhabi Statistics Centre, Human Resources Authority, Abu Dhabi School of Government and Abu Dhabi Digital Authority.

Abu Dhabi has been working to consolidate all resident-facing government services under one platform, called Tamm. The move aims to reduce in-person visits to public organisations by consolidating service transactions into a single touchpoint.

A product of Ghadan21, it provides customers with a comprehensive range of government services through a single point of access. Using this service, customers can have direct access to information without having to visit each and every government entity.

The government entities adopting the new platform at this stage include Abu Dhabi Police, Department of Health, Department of Energy, Department of Economic Development, Department of Municipalities and Transport, Abu Dhabi Agriculture and Food Safety Authority and the General Administration of Customs.

"Looking ahead, we will integrate Abu Dhabi Pay with all of the digital channels of the remaining entities,” said Mohamed Abdel Hameed Al Askar, acting director-general of the ADDA that operates Tamm.

“This will include establishing the priorities and foundations required to complete the inclusion of digital channels for government agencies and communicating with them to study, prepare, and build the allocations required to complete the linking operations,” he added.