Years ago, a special sign-up offer on a credit card gave me enough air miles for a free return flight to Cape Town from Dubai (worth Dh5,000). But it appears the airlines have wised up to credit card flyers as it took three years to save the 72,500 miles for my return flight to Australia from Dubai in April, worth Dh5,600.
Plus I had to pay airport taxes and fuel surcharges of Dh1,975. So is an air miles credit card still worth signing up for?
“Air mile cards are the most popular loyalty programme in this part of the world,” says Premjit Bangara, the general manager of travel services at Sharaf Travel. “But airlines have reduced the benefits of credit cards over the last few years.”
Take a UAE traveller with no special airline status earning a salary of Dh18,000 a month and spending $2,000 a month on their credit card.
Then consider a return economy flight from the UAE to London Heathrow. Different airlines require different mile tallies to secure that flight and comparing the cards available from UAE banks can be difficult: some quote miles per dollar, others miles per dirham.
However, on the Emirates NBD Skywards Signature card, it can take the $2,000 spending UAE traveller up to 40 months to build the miles needed for an Emirates fight compared to just five months for Abu Dhabi Islamic Bank’s (ADIB) Etihad Guest Gold Card, which secures a flight on Etihad.
Suvo Sarkar, group head for retail banking & wealth management at Emirates NBD, says that while its card helps customers collect air miles, it offers added extras too.
“Emirates NBD Skywards cards offer more than free flights – customers have access to other lifestyle benefits such as elite hotel loyalty membership,” says Mr Sarkar.
Philip King, UAE head of retail banking at ADIB, says its Etihad Guest Card is very competitive when compared to other frequent flyer credit cards. “We are one of the few co-brand issuers of an airline frequent flyer programme where clients can earn more miles for every dirham spent when compared to other banks.”
To really understand if you are getting a good deal, it’s first worth understanding what an air miles credit card actually is.
Most banks have loyalty programmes, from ADIB’s Rewards to Commercial Bank of Dubai with its Attijari points and HSBC’s tie-up with Air Miles, and points from these can be converted into flights.
But only five banks offer airline-affiliated credit cards, which are effectively an extension of frequent flyer programmes: Abu Dhabi Commercial Bank (ADCB) and ADIB offer Etihad Guest credit cards and Citi, Emirates Islamic and Emirates NBD offer Emirates Skywards cards.
Air miles credit cards nearly always carry annual fees: ADCB’s two introductory level cards are currently fee-free, while Citi’s Ultima card soars to Dh3,000 per year. So the first rule is – be sure you will need and use an air miles card, as the fees will kill the benefits otherwise.
The Dubai-based events director Juliet Brown, 39, has the Citi Titanium Skywards card, while her husband Gareth has the Ultimate card from Citi. They pay a combined Dh1,200 in fees per year.
“You don’t get many points from travel any more unless you’re lucky enough to fly business class, so it’s hard to get decent miles,” says Ms Brown. “I get a couple of thousand a month from my card and can normally cash in on one flight home to the UK. My husband Gareth just got an economy return flight to Glasgow – he spent 45,000 miles and had to pay an additional Dh1,735 – Dh555 tax and Dh1,180 carrier charges.”
While Ms Brown says they do not book all their flights on credit card miles, they would struggle to manage without them.
“A flight to the UK’s worth Dh3,000 to Dh4,000 on average, so we’re saving Dh1,000 to Dh2,000 on each of our flights. It’s not worth that much but I like to fly Emirates, and I need a credit card, so I might as well have a credit card that gives me Skywards miles.”
Ryan Luis, a 31-year-old finance analyst living in Dubai, signed up for the Emirates NBD Infinite card for the Skywards miles in May 2013. He says: “I fly business virtually every time I travel by upgrading with miles. I paid Dh3,000 to sign up and a Dh1,500 fee annually, but I see it as worthwhile as I have a bad back and prefer business class. I spend Dh20,000 to Dh30,000 a month on my card – I put absolutely everything on it, including my pension payments. I try to pay for the whole bill if I go out and then get friends to give me the cash back.”
Mr Luis received a 25,000 miles sign-up bonus, and another 25,000 if he spent $10,000 in the first three months.
“I had already planned to buy myself a £4,000 [Dh22,500] Breitling watch in the UK for my birthday so I got the full bonus, plus extra miles for international spending. It’s more than double the points to upgrade both ways rather than use them for an economy flight, but a business-class flight to London is worth Dh18,000, around Dh14,000 more than economy, which makes the miles worth more.”
However, Mr Luis admits he cannot always secure an upgrade as platinum and gold members get priority.
“I got stuck flying back from Los Angeles in economy for 16 hours when I’d hoped to upgrade,” he says.
Booking an Emirates economy return ticket to London Heathrow costs travellers 45,000 miles and from 30,000 to 57,500 miles for a one-way upgrade from Dubai.
At a mile a dollar for domestic spending, Mr Luis’s Dh25,000 monthly outlay earns him 6,806 miles. Plus a special 50 per cent bonus for Infinite customers sees him earn a total of 10,210 Skywards miles a month. Even with no special status and only spending in the UAE, it would take him just five months to earn the miles for an economy flight to London or to get enough for a one-way upgrade.
For Ms Brown, spending Dh10,000 per month earns 2,042 miles at 0.75 miles per dollar spent locally on her Citi Titanium card. It would take her 22 months – almost two years – to get a London economy flight and one less to afford that same upgrade.
“The number of miles required to upgrade on Emirates reflects the value of our highly sought after business and first class products,” says Mr Neijb Ben Khedher, a senior vice president at Emirates. “While we don’t fully inhibit the ability for customers to upgrade from our less expensive saver fares, upgrades will require more miles to align with the value proposition of our premium cabins.”
Gaurav Sinha, founder and chief executive of travel communication agency Insignia Worldwide, says travellers don’t have the patience to process complicated redemption strategies.
“There is a disparity between the ‘earning’ and ‘burning’ on air miles credit cards: you earn a mile for every dollar spent, but burn it at 10 cents to get it back in flights, he says. “You may have 100,000 air miles but find they’re not worth a lot. Loyalty in the travel industry is really a one-way street.”
However, what is key with all frequent flyer cards is that while the rate of air mile build up may differ, they all come with added extras.
“The Etihad Guest credit cards are among the most generous on offer, both in terms of how many miles you earn on your everyday spend, as well as the additional member benefits such as complimentary upgrades, free golf and chauffeur services,” says Yasser Al Yousuf, managing director of Etihad Guest.
The banks all claim to offer something unique whether it’s free airport lounge access, valet parking, airport lounge access, roadside assistance or even the option to use miles to pay their annual fee, as is the case at ADIB.
At Citibank, meanwhile, Skywards miles are transferred into the customer’s Skywards account on a weekly basis versus the competition, where miles are transferred on a monthly basis.
“It’s definitely worth it, regardless of a customer’s frequency of travel. Firstly, miles can be used on any airline, hotel or travel provider based on the customer’s choice, they never expire and people in this market travel frequently,” says Devendar Agarwal, head of credit cards and consumer lending at Citi for the Middle East.
At Emirates NBD, customers receive discounts at more than 2,000 restaurants internationally under its flagship Bon Appetit programme, as well as complimentary airport lounge access to 500-plus lounges.
And the UAE air miles credit cards often come out on top when you compare them with those offered by banks for the more established international carriers.
Take that traveller spending $2,000 a month again. To secure a return economy flight on British Airways with a UK credit card, for example, could take between 14 and 31 months.
“Potential reward redemptions for mature programmes become real-time liabilities as they impact the bottom line, therefore many legacy carriers have strict expiry dates and restrictions,” says Mr Sinha.
It’s certainly clear that the more you spend, the more often you fly and the further you go, the more you’ll get out of a frequent flyer credit card.
“Frequent business travellers building lots of miles stand to benefit the most,” says Sharaf Travel’s Mr Bangara.
Emirates NBD’s Mr Sarkar adds: “The crux of the hybrid frequent flyer credit card programmes is that they offer the customer multiple opportunities to earn and spend. Customers can amass miles while shopping or paying bills, as opposed to an airline’s programme, which tends to only reward frequent travel.”
pf@thenational.ae
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COMPANY%20PROFILE%20
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If%20you%20go
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Founders: Ines Mena, Claudia Ribas, Simona Agolini, Nourhan Hassan and Therese Hundt
Date started: January 2017, app launched November 2017
Based: Dubai, UAE
Sector: Private/Retail/Leisure
Number of Employees: 18 employees, including full-time and flexible workers
Funding stage and size: Seed round completed Q4 2019 - $1m raised
Funders: Oman Technology Fund, 500 Startups, Vision Ventures, Seedstars, Mindshift Capital, Delta Partners Ventures, with support from the OQAL Angel Investor Network and UAE Business Angels
How to come clean about financial infidelity
- Be honest and transparent: It is always better to own up than be found out. Tell your partner everything they want to know. Show remorse. Inform them of the extent of the situation so they know what they are dealing with.
- Work on yourself: Be honest with yourself and your partner and figure out why you did it. Don’t be ashamed to ask for professional help.
- Give it time: Like any breach of trust, it requires time to rebuild. So be consistent, communicate often and be patient with your partner and yourself.
- Discuss your financial situation regularly: Ensure your spouse is involved in financial matters and decisions. Your ability to consistently follow through with what you say you are going to do when it comes to money can make all the difference in your partner’s willingness to trust you again.
- Work on a plan to resolve the problem together: If there is a lot of debt, for example, create a budget and financial plan together and ensure your partner is fully informed, involved and supported.
Carol Glynn, founder of Conscious Finance Coaching
Company Profile
Name: Thndr
Started: 2019
Co-founders: Ahmad Hammouda and Seif Amr
Sector: FinTech
Headquarters: Egypt
UAE base: Hub71, Abu Dhabi
Current number of staff: More than 150
Funds raised: $22 million
Match info:
Leicester City 1
Ghezzal (63')
Liverpool 2
Mane (10'), Firmino (45')
Confirmed%20bouts%20(more%20to%20be%20added)
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Tightening the screw on rogue recruiters
The UAE overhauled the procedure to recruit housemaids and domestic workers with a law in 2017 to protect low-income labour from being exploited.
Only recruitment companies authorised by the government are permitted as part of Tadbeer, a network of labour ministry-regulated centres.
A contract must be drawn up for domestic workers, the wages and job offer clearly stating the nature of work.
The contract stating the wages, work entailed and accommodation must be sent to the employee in their home country before they depart for the UAE.
The contract will be signed by the employer and employee when the domestic worker arrives in the UAE.
Only recruitment agencies registered with the ministry can undertake recruitment and employment applications for domestic workers.
Penalties for illegal recruitment in the UAE include fines of up to Dh100,000 and imprisonment
But agents not authorised by the government sidestep the law by illegally getting women into the country on visit visas.
Company%20profile
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Types of policy
Term life insurance: this is the cheapest and most-popular form of life cover. You pay a regular monthly premium for a pre-agreed period, typically anything between five and 25 years, or possibly longer. If you die within that time, the policy will pay a cash lump sum, which is typically tax-free even outside the UAE. If you die after the policy ends, you do not get anything in return. There is no cash-in value at any time. Once you stop paying premiums, cover stops.
Whole-of-life insurance: as its name suggests, this type of life cover is designed to run for the rest of your life. You pay regular monthly premiums and in return, get a guaranteed cash lump sum whenever you die. As a result, premiums are typically much higher than one term life insurance, although they do not usually increase with age. In some cases, you have to keep up premiums for as long as you live, although there may be a cut-off period, say, at age 80 but it can go as high as 95. There are penalties if you don’t last the course and you may get a lot less than you paid in.
Critical illness cover: this pays a cash lump sum if you suffer from a serious illness such as cancer, heart disease or stroke. Some policies cover as many as 50 different illnesses, although cancer triggers by far the most claims. The payout is designed to cover major financial responsibilities such as a mortgage or children’s education fees if you fall ill and are unable to work. It is cost effective to combine it with life insurance, with the policy paying out once if you either die or suffer a serious illness.
Income protection: this pays a replacement income if you fall ill and are unable to continue working. On the best policies, this will continue either until you recover, or reach retirement age. Unlike critical illness cover, policies will typically pay out for stress and musculoskeletal problems such as back trouble.
AIDA%20RETURNS
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Dirham Stretcher tips for having a baby in the UAE
Selma Abdelhamid, the group's moderator, offers her guide to guide the cost of having a young family:
• Buy second hand stuff
They grow so fast. Don't get a second hand car seat though, unless you 100 per cent know it's not expired and hasn't been in an accident.
• Get a health card and vaccinate your child for free at government health centres
Ms Ma says she discovered this after spending thousands on vaccinations at private clinics.
• Join mum and baby coffee mornings provided by clinics, babysitting companies or nurseries.
Before joining baby classes ask for a free trial session. This way you will know if it's for you or not. You'll be surprised how great some classes are and how bad others are.
• Once baby is ready for solids, cook at home
Take the food with you in reusable pouches or jars. You'll save a fortune and you'll know exactly what you're feeding your child.
Company%20Profile
%3Cp%3E%3Cstrong%3EName%3A%20%3C%2Fstrong%3EDirect%20Debit%20System%3Cbr%3E%3Cstrong%3EStarted%3A%3C%2Fstrong%3E%20Sept%202017%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20UAE%20with%20a%20subsidiary%20in%20the%20UK%3Cbr%3E%3Cstrong%3EIndustry%3A%3C%2Fstrong%3E%20FinTech%3Cbr%3E%3Cstrong%3EFunding%3A%3C%2Fstrong%3E%20Undisclosed%3Cbr%3E%3Cstrong%3EInvestors%3A%3C%2Fstrong%3E%20Elaine%20Jones%3Cbr%3E%3Cstrong%3ENumber%20of%20employees%3A%3C%2Fstrong%3E%208%3Cbr%3E%3C%2Fp%3E%0A
Company%20Profile
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How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
COMPANY%20PROFILE
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Blackpink World Tour [Born Pink] In Cinemas
Starring: Rose, Jisoo, Jennie, Lisa
Directors: Min Geun, Oh Yoon-Dong
Rating: 3/5
The alternatives
• Founded in 2014, Telr is a payment aggregator and gateway with an office in Silicon Oasis. It’s e-commerce entry plan costs Dh349 monthly (plus VAT). QR codes direct customers to an online payment page and merchants can generate payments through messaging apps.
• Business Bay’s Pallapay claims 40,000-plus active merchants who can invoice customers and receive payment by card. Fees range from 1.99 per cent plus Dh1 per transaction depending on payment method and location, such as online or via UAE mobile.
• Tap started in May 2013 in Kuwait, allowing Middle East businesses to bill, accept, receive and make payments online “easier, faster and smoother” via goSell and goCollect. It supports more than 10,000 merchants. Monthly fees range from US$65-100, plus card charges of 2.75-3.75 per cent and Dh1.2 per sale.
• 2checkout’s “all-in-one payment gateway and merchant account” accepts payments in 200-plus markets for 2.4-3.9 per cent, plus a Dh1.2-Dh1.8 currency conversion charge. The US provider processes online shop and mobile transactions and has 17,000-plus active digital commerce users.
• PayPal is probably the best-known online goods payment method - usually used for eBay purchases - but can be used to receive funds, providing everyone’s signed up. Costs from 2.9 per cent plus Dh1.2 per transaction.
COMPANY%20PROFILE
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Electric scooters: some rules to remember
- Riders must be 14-years-old or over
- Wear a protective helmet
- Park the electric scooter in designated parking lots (if any)
- Do not leave electric scooter in locations that obstruct traffic or pedestrians
- Solo riders only, no passengers allowed
- Do not drive outside designated lanes
Dhadak
Director: Shashank Khaitan
Starring: Janhvi Kapoor, Ishaan Khattar, Ashutosh Rana
Stars: 3
Greatest of All Time
Starring: Vijay, Sneha, Prashanth, Prabhu Deva, Mohan
Company%20profile
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The Internet
Hive Mind
four stars
The%20specs
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