Second chance at Taylor Swift tickets after Ticketmaster snafu

Ticketmaster says some fans will have until December 23 to submit their purchase requests

US singer Taylor Swift poses after winning six awards at the 50th Annual American Music Awards at the Microsoft Theatre in Los Angeles this week. AFP

Swift won Artist of the Year, Favourite Music Video, Favourite Female Pop Artist, Favourite Pop Album, Favourite Female Country Artist, and Favourite Country Album. Reuters

Audience members cheer Swift to another AMA victory. Reuters

Swift waves after receiving the Artist of the Year award. Reuters

Swift told her fans that making music kept her happy. AP

Swift lashed out at Ticketmaster over the botched sale of her coming tour, saying it was "excruciating" to learn that thousands of her fans had struggled to buy tickets. AFP

Swift remained apolitical until recent years when she urged people to vote for Democratic candidates in her home state of Tennessee. Reuters

Not all of Swift's fans were pleased with her political involvement. Getty / AFP

Swift's record sales have not suffered despite her political views. Getty for MTV

Taylor Swift, in an embellished LBD, arrives at the American Music Awards in Los Angeles, California, on November 18, 2007. EPA

Taylor Swift, in Sandy Spika, arrives at the Grammy Awards at the Staples Centre in Los Angeles, California, on February 10, 2008. EPA

Taylor Swift, in a navy mini dress, arrives for the Grammy Awards nominations in Los Angeles, California, on December 3, 2008. EPA

Taylor Swift, in Kaufman Franco, arrives at the Brit Awards at Earl's Court on February 18, 2009 in London, England. Getty

Taylor Swift, in a chiffon-sleeved dress, attends the Echo Music Awards at the O2 Arena on February 21, 2009 in Berlin, Germany. Getty

Taylor Swift, in Rachel Gilbert, attends the Sydney premiere of '17 Again' on March 11, 2009 in Sydney, Australia. Getty

Taylor Swift, in Kaufman Franco, arrives at the Grammy Awards at the Staples Centre in Los Angeles, California, on January 31, 2010. EPA

Taylor Swift, in a gold mini, holds her award for 'Album of the Year' at the Academy of Country Music Awards in Las Vegas, Nevada, on April 5, 2009. EPA

Taylor Swift, in Roberto Cavalli, attends the Roberto Cavalli show during Milan Fashion Week on September 27, 2010 in Milan, Italy. Getty

Taylor Swift, in Roberto Cavalli, attends the Roberto Cavalli party as part of Paris Fashion Week on September 29, 2010 in Paris, France. Getty

Taylor Swift, in a lace skater dress, attends BBC Radio 1's Teen Awards at Hammersmith Apollo, on November 14, 2010 in London, England. Getty

Taylor Swift, in Collette Dinnigan, arrives at the American Music Awards in Los Angeles, California, on November 21, 2010. EPA

Taylor Swift, in Elie Saab, arrives for the Academy of Country Music Awards at the MGM Grand Hotel and Casino in Las Vegas, Nevada, April 3, 2011. EPA

Taylor Swift, in J Mendel, arrives at the Met Gala in New York on May 2, 2011. EPA

Taylor Swift, in Reem Acra, arrives for the American Music Awards held at the Nokia Theatre in Los Angeles, California, on November 20, 2011. EPA

Taylor Swift, in Zuhair Murad, arrives for the Grammy Awards at the Staples Centre in Los Angeles, California, on February 12, 2012. EPA

Taylor Swift, in J Mendel, arrives at the MTV Video Music Awards in Los Angeles, California, USA, on September 6, 2012. EPA

Taylor Swift, in Elie Saab, attends the Elie Saab show as part of Paris Fashion Week on October 3, 2012 in Paris, France. Getty

Taylor Swift, in a scarlet midi, at Westfield London on November 6, 2012 in London, England. Getty

Taylor Swift, in J Mendel, attends the MTV EMAs at Festhalle Frankfurt on November 11, 2012 in Frankfurt, Germany. Getty

Taylor Swift, in Elie Saab, arrives at the Aria Awards at the Sydney Entertainment Centre on November 29, 2012 in Sydney, Australia. Getty

Taylor Swift, in a white mini, attends the 40 Principales Awards at Palacio de los Deportes on January 24, 2013 in Madrid, Spain. Getty

Taylor Swift, in Elie Saab, attends the NRJ Music Awards at Palais des Festivals on January 26, 2013 in Cannes, France. Getty

Taylor Swift, in J Mendel, arrives for the Grammy Awards in Los Angeles, California, USA, on February 10, 2013. EPA

Taylor Swift, in Elie Saab, attends the Brit Awards at the 02 Arena on February 20, 2013 in London, England. Getty

Taylor Swift, in J Mendel, attends the Met Gala in New York on May 6, 2013. EPA

Taylor Swift, in a shirt and shorts, at the Capital Summertime Ball at Wembley Arena on June 9, 2013 in London, England. Getty

Taylor Swift, in Herve Leger, arrives at the MTV Video Music Awards at the Barclays Centre in Brooklyn, New York, on August 25, 2013. EPA

Taylor Swift, in Julien Macdonald, arrives for the American Music Awards held at the Nokia Theatre in Los Angeles, California, on November 24, 2013. EPA

Taylor Swift, in Reem Acra, arrives at Centrepoint's Winter Whites Gala at Kensington Palace in London on November 26, 2013. EPA

Taylor Swift, in Carolina Herrera, arrives at the Golden Globe Awards in Beverly Hills, California, on January 12, 2014. EPA

Taylor Swift, in Gucci, arrives for the Grammy Awards held at the Staples Centre in Los Angeles, California, on January 26, 2014. EPA

Taylor Swift, in J Mendel, arrives for the Academy of Country Music Awards at the MGM Grand Garden Arena in Las Vegas, Nevada, on April 6, 2014. EPA

Taylor Swift, in Oscar de la Renta, arrives for the Met Gala in New York on May 5, 2014. EPA

Taylor Swift, in Novis, arrives for the Teen Choice Awards at the Shrine Auditorium in Los Angeles, California, on August 10, 2014. EPA

Taylor Swift, in Sass & Bide, on September 4, 2014 in Hamburg, Germany. Getty

Taylor Swift, in Michael Kors, at the American Music Awards at the Nokia Theatre in Los Angeles, California, on November 23, 2014. EPA

Taylor Swift, in J Mendel, attends the afterparty for the annual Victoria's Secret fashion show at Earls Court on December 2, 2014 in London, England. Getty

Taylor Swift, in Sachin & Babi, attends the Jingle Bell Ball at 02 Arena on December 7, 2014 in London, England. Getty

Taylor Swift, in Elie Saab, arrives for the Grammy Awards held at the Staples Centre in Los Angeles, California, on February 8, 2015. EPA

Taylor Swift, in Julien Macdonald, attends the Elle Style Awards on February 24, 2015 in London, England. Getty

Taylor Swift, in Roberto Cavalli, attends the Brit Awards at the O2 Arena on February 25, 2015 in London, England. Getty

Taylor Swift, in Balmain, arrives for the Billboard Music Awards at the MGM Grand Hotel and Casino in Las Vegas, Nevada, on May 17, 2015. EPA

Taylor Swift, in Ashish, arrives for the MTV Video Music Awards at the Microsoft Theatre in Los Angeles, California, on August 30, 2015. EPA

Taylor Swift, in Versace, arrives for the Grammy Awards ceremony at the Staples Centre in Los Angeles, California, on February 15, 2016. EPA

Taylor Swift, in Alexandre Vauthier, arrives for the Vanity Fair Oscars After-Party following the Academy Awards ceremony in Hollywood, California, on February 28, 2016. EPA

Taylor Swift, in Louis Vuitton, arrives at the Met Gala in New York on May 2, 2016. EPA

Taylor Swift, in Versace, arrives for the Billboard Music Awards at the MGM Grand Garden Arena in Las Vegas, Nevada, on May 20, 2018. EPA

Taylor Swift, in Balmain, arrives for the American Music Awards at the Microsoft Theatre in Los Angeles, California, on October 9, 2018. EPA

Taylor Swift, in Rosa Bloom, at the iHeartRadio Music Awards at the Microsoft Theatre in Los Angeles, California, on March 14, 2019. EPA

Taylor Swift, wearing J Mendel, arrives for the Time 100 Gala at the Lincoln Centre in New York on April 23, 2019. EPA

Taylor Swift, in Raisa & Vanessa, arrives for the Billboard Music Awards at the MGM Grand Garden Arena in Las Vegas, Nevada, on May 1, 2019

Taylor Swift, in Versace, arrives for the MTV Video Music Awards at the Prudential Centre in Newark, New Jersey, on August 26, 2019. EPA

Taylor Swift, in Julien Macdonald, arrives at the American Music Awards at the Microsoft Theatre in Los Angeles, California, on November 24, 2019. EPA

Taylor Swift, in Etro, arrives for the Golden Globe Awards ceremony in Beverly Hills, California, on January 5, 2020. EPA

Taylor Swift, in checked Carmen, attends the 2020 Sundance Film Festival in Park City, Utah on January 23, 2020. AFP

Taylor Swift, in a floral Oscar de la Renta dress, attends the 63rd Annual Grammy Awards at Los Angeles Convention Centre on March 14, 2021. AFP

Taylor Swift, in a black Greta Constantine Hockney bodysuit, performs onstage during the 36th Annual Rock & Roll Hall Of Fame Induction Ceremony at Rocket Mortgage Fieldhouse on October 30, 2021. AFP

Taylor Swift, in a velvet Etro suit, attends the 'All Too Well' premiere in New York City on November 12, 2021. Getty

Some fans of pop star Taylor Swift will have another opportunity to purchase tickets for the US leg of her 2023 tour after many were left disappointed by online vendors.

On Monday, Ticketmaster, which has faced a backlash for how it handled the massive demand for Swift tickets, emailed "Swifties" and others who had signed up to the “verified fan” presale but had been unsuccessful the first time around.

Recipients were told they had been selected to participate in a “limited-time opportunity” to request to purchase two tickets to the tour.

“You were identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets,” the email said.

“We apologise for the difficulties you may have experienced, and have been asked by Taylor's team to create this additional opportunity for you to purchase tickets.”

Ticketmaster says on its website that fans will have until December 23 to submit their purchase request for a particular show and after the window closes, they will learn if their request has been accepted.

Swift’s NYC townhome that inspired Cornelia St for rent — in pictures

Last month, fans trying to secure tickets in the presale were met by huge delays and error messages that Ticketmaster blamed on bots and historically unprecedented demand.

Swift broke the record for most tickets ever sold for an artist — more than two million — in one day on Ticketmaster.

A general public sale scheduled for after the presale was cancelled, with Ticketmaster citing “insufficient ticket inventory” to meet “extraordinarily high demands”.

Following the disruption, Swift said that it was “excruciating” to watch fans deal with the presale issue.

“There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved going forward,” she said in an Instagram post.

“I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”

The singer also said she has trust issues when it comes to her fans' experience, trying to keep many elements of her career in-house.

“To those who didn't get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs,” she wrote. “Thank you for wanting to be there.”

The Ticketmaster chaos led to the announcement that a US Senate special committee would hold a hearing to examine the lack of competition in the ticketing industry.

PA contributed to this report